Self-assessment · MCT1Welcome to MaturiCité
This questionnaire lets you self-assess your city at maturity level MCT1. We recommend involving the relevant people in your city, depending on each practice: you can hold a meeting with these key people and fill out the questionnaire together.
For each practice, you will choose between 4 answers, from least to most mature. If you pick one of the two most mature answers, you can tell us in 2 or 3 sentences how you carry out this practice today. These comments stay confidential and are used only by the MaturiCité team to make recommendations to you.
At the end, you will see your MaturiCité score at level MCT1. Leave us your contact details to receive a summary of your answers and our first recommendations. With a score above 80%, you can move on to the MCT2 self-assessment.
MaturiCité level 1: MCT1
At maturity level MCT1, you are a city involved for the good of its citizens.
You use complaints and comments as a source of citizen voice, and you occasionally run satisfaction surveys on specific services. This helps you identify improvements that meet citizens' needs. You also involve citizens in launching and improving city services (Citizen connection pillar).
You communicate openly about your vision, which explicitly states the importance of the citizen experience, and you help teams understand it by giving them the means to apply it day to day (Citizen experience strategy pillar).
Finally, you continuously improve citizens' experience based on service standards defined from their expectations and lived experience, and you regularly train front-line teams in citizen relations (Citizen experience improvement pillar).