Our insights
Explore our articles on customer experience, innovation, and best practices in organizational transformation.
Explore our articles
Employee experience: what if we went beyond engagement to give employees back the power to act?
Employee experience goes far beyond engagement and well-being. In a context where organizations ask their teams to collaborate, innovate, and actively contribute to their transformation, they must also give them the conditions to do so. At Interface&co, we combine our expertise in customer experience management and innovation management to help organizations better understand what their employees experience, rethink the conditions in which they create value, and strengthen their ability to act. From collaboration to intrapreneurship, we aim to make employee experience a true lever for transformation for employees, customers, and the organization.
Intrapreneurship: when teams transform the organization from within
Why customer journeys are a strategic lever (and not just a design tool)
What if the real barrier to CX projects wasn’t their quality… but the perception of their value?
On February 19, the Experience Summit brought together experience design professionals around a central issue: how can organizational constraints be turned into concrete levers to enhance the customer experience?
Customer experience: when “customer” simply means “a person”
Innovative project looking for a manager who thinks outside the box
Who is really responsible for the customer experience?
2024 Decoded: From Trends to Actionable Insights for CX & Innovation Experts
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