Assess your city’s maturity in citizen experience
A city's maturity shows in its ability to connect its strategy and actions to what its citizens live and want to live. MaturiCity helps you see where you stand and where to start.
Go beyond service quality
MaturiCity helps you go beyond citizen service quality programs, which often focus on front-line teams, and launch a broader approach with all of your city's teams, to improve your citizens' lives in every moment they spend in your city.
This maturity makes your city more effective, more attractive and more agile in facing the challenges ahead. MaturiCity is part of the “smart cities” movement.
Four pillars of a successful citizen experience
MaturiCity helps you identify the practices to put in place first, across 4 pillars.
Citizen connection
Understand and discuss what citizens experience and want to experience (needs, expectations, lived experience).
Citizen experience strategy
Define and deploy what the city wants its citizens to live (peace of mind, joy, respect, etc.).
Citizen experience improvement
Improve citizens' lives at every step of their journey (moving in, living here, getting around, etc.).
Citizen experience culture
Make sure every city employee, and every partner, improves citizens' lives day to day.
Three maturity levels
Each level builds on the practices of the one before: you move to MCT2 once the MCT1 foundations are in place.
- MCT1
A City involved for the good of its citizens
You listen to citizens through their complaints, comments, and occasional surveys. You improve their experience by relying on an annual review of complaints and comments, you communicate a vision that places the citizen experience at the heart of the strategy, and you train your frontline teams.
- MCT2
A City organized to continuously improve its citizens' lives
You regularly measure the citizen experience and track indicators to steer your approach. You involve all of the city’s departments to improve citizens’ journeys and monitor the progress made.
- MCT3
A City transformed around a citizen experience culture
The citizen experience is part of the city's culture: every employee and partner contributes to it day to day.
Start on your own, go further with us
The MCT1 self-assessment is free. For the next levels, Interface&co and Aube Conseil support your city.
MCT1 self-assessment
An online questionnaire on 7 practices, to be completed alone or with the key stakeholders in your city.
- Your score per pillar, right away
- A summary of your answers by email
- First recommendations from the MaturiCity team
MCT2 and MCT3 assessment
An accompanied process for cities that have laid the groundwork for MCT1 level, combining online questionnaires and a validation interview with our team.
- An in-depth assessment of your practices with your team
- Tailored recommendations and an action plan
- A community of cities and examples of good practices
An initiative by Interface&co and Aube Conseil
Where does your city stand?
Seven practices, four possible answers each: get your MaturiCity score at level MCT1.
Start the self-assessment